Privacy Policy
CARJACK LTD
Website: www.carjackcy.com
Last updated: 06/05/2026
1. Introduction
CARJACK LTD respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, request a quotation, make a booking, rent a vehicle, or make an online payment through our website.
This Privacy Policy has been prepared in accordance with applicable data protection laws, including the EU General Data Protection Regulation, Regulation (EU) 2016/679, known as the GDPR, and the relevant data protection laws of the Republic of Cyprus.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
For the purposes of data protection law, the data controller is:
CARJACK LTD
Website: www.carjackcy.com
Email: info@carjackcy.com
Telephone: +357 96034799
Address: 14 Xanthis Str., Jason 6 Complex, Maisonette 3, 8048 Paphos, Cyprus
Company Registration Number: HE378162
CARJACK LTD provides car rental and related transportation services in Cyprus.
3. Personal Data We Collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
3.1 Contact and Identification Data
This may include:
Full name
Email address
Telephone number
Residential address, where required
Country of residence
Date of birth, where required
Passport or identity card details
Driving licence details
3.2 Booking and Rental Data
This may include:
Pick-up and drop-off location
Pick-up and return dates and times
Vehicle category or model requested
Flight number, where airport delivery or collection is arranged
Additional driver information
Insurance options selected
Optional extras requested
Rental agreement details
Communication history relating to your booking or rental
3.3 Payment Data
When you make an online payment through our website, your payment is processed securely by JCC Payment Systems Ltd or another authorised payment service provider.
CARJACK LTD may receive limited payment-related information, such as:
Payment confirmation
Transaction reference number
Payment amount
Payment status
Date and time of payment
CARJACK LTD does not collect, store or have access to your full debit or credit card number, CVV code, card PIN, or full card authentication details.
Your card details are submitted directly through the secure payment environment of the payment service provider.
3.4 Vehicle, Incident, and Claim Data
During or after a rental, we may process information relating to:
Vehicle condition reports
Traffic fines
Parking fines
Road offences
Accident reports
Insurance claims
Vehicle damage
Fuel charges
Late return charges
Misuse of the vehicle
Recovery or roadside assistance cases
This information may be necessary to manage the rental contract, protect our legal rights, comply with legal obligations, and cooperate with insurance companies or competent authorities.
3.5 Technical and Website Data
When you visit our website, we may collect technical data such as:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visit
Website usage information
Cookie data
3.6 Communication Data
If you contact us by email, phone, contact form, WhatsApp, social media, or any other communication channel, we may process the information you provide in that communication.
4. How We Collect Your Personal Data
We may collect personal data:
Directly from you when you complete a contact form, booking form, payment form, or rental agreement
When you contact us by email, phone, WhatsApp, social media, or other communication channels
When you make a payment through our website
When you rent a vehicle from us
Automatically through cookies and similar technologies when you use our website
From third parties, such as travel agents, booking platforms, payment providers, insurance providers, public authorities, or law enforcement authorities, where relevant and lawful
5. Why We Use Your Personal Data
We use your personal data for the following purposes:
5.1 To Provide Car Rental Services
We process your data to:
Respond to your enquiry
Confirm vehicle availability
Prepare and manage your booking
Arrange vehicle delivery and collection
Prepare rental agreements
Verify your identity and driving eligibility
Provide customer support
Manage booking changes, cancellations or extensions
Provide additional services requested by you
5.2 To Process Payments
We use payment-related information to:
Process deposits, rental payments or other charges
Confirm successful or failed payments
Issue receipts or invoices
Handle refunds, where applicable
Prevent fraud and unauthorised transactions
Keep financial and accounting records
Online card payments are processed securely through JCC Payment Systems Ltd or another authorised payment service provider.
5.3 To Comply with Legal Obligations
We may process personal data to comply with:
Tax and accounting obligations
Company record-keeping requirements
Insurance obligations
Road traffic and vehicle rental-related obligations
Requests from police, courts, regulators or other competent authorities, where legally required
Fraud prevention and security obligations
5.4 To Protect Our Legitimate Business Interests
We may use your data to:
Protect our vehicles and property
Prevent fraud or misuse of our services
Recover unpaid amounts
Handle vehicle damage, accidents, traffic fines or insurance claims
Defend or exercise legal claims
Improve our website, services and customer experience
Maintain accurate business records
5.5 For Marketing Purposes
Where permitted by law, or where you have given your consent, we may contact you with offers, updates or promotional information about our services.
You may unsubscribe or object to marketing communications at any time.
6. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
Performance of a contract: To provide car rental services, manage bookings and fulfil rental agreements
Legal obligation: To comply with accounting, tax, insurance, road traffic and other legal requirements
Legitimate interests: To protect our business, prevent fraud, manage claims, recover debts and improve our services
Consent: For certain marketing communications or non-essential cookies, where required
7. Online Payments and Card Security
Online card payments on this website are processed securely by JCC Payment Systems Ltd or another authorised payment service provider.
When you proceed to payment, you may be redirected to a secure payment page or payment environment operated by the payment service provider. Your card details are entered directly into the secure payment system and are not stored by CARJACK LTD.
CARJACK LTD only receives the payment information necessary to confirm and manage your booking or transaction, such as payment status, transaction reference, payment amount and payment date.
We recommend that customers always use a secure internet connection when making online payments.
8. Sharing Your Personal Data
We may share your personal data with trusted third parties only where necessary and lawful, including:
Payment service providers, including JCC Payment Systems Ltd
Banks and financial institutions
Insurance companies
Accounting and tax advisors
IT, hosting and website service providers
Booking platforms or travel agents, through which your booking came through
Vehicle maintenance, recovery or roadside assistance providers
Legal advisors, debt recovery providers or claims handlers, where necessary
Public authorities, police, courts, regulators or government departments, where legally required
We do not sell your personal data to third parties.
9. International Transfers
Where possible, we process and store your personal data within the European Economic Area.
If personal data is transferred outside the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
10. How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purposes for which it was collected.
In general:
Booking enquiry data is kept for as long as necessary to respond to your enquiry and manage possible future communication
Rental agreement data is kept for as long as necessary for contractual, legal and business record purposes
Invoice, payment and accounting records are kept for the period required by applicable tax and accounting laws
Accident, damage, fine, insurance or claim-related records are kept for as long as necessary to manage the matter and protect our legal rights
Marketing data is kept until you unsubscribe, object or withdraw your consent, where applicable
After the relevant retention period, your personal data will be securely deleted or anonymised.
11. Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website traffic and support website functionality.
Cookies may be used for:
Essential website operation
Website security
Booking form functionality
Website analytics
Remembering user preferences
Marketing or advertising, where applicable
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
12. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
Secure payment processing through authorised payment providers
Restricted access to personal data
Password-protected systems
Secure storage of rental documents
Staff confidentiality obligations
Regular review of data handling procedures
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
13. Your Data Protection Rights
Under applicable data protection laws, you may have the following rights:
The right to be informed about how we use your personal data
The right to access your personal data
The right to correct inaccurate or incomplete personal data
The right to request deletion of your personal data
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent, where processing is based on consent
The right to lodge a complaint with a supervisory authority
To exercise your rights, please contact us using the contact details provided in this Privacy Policy.
We may need to verify your identity before responding to your request.
14. Complaints
If you believe that your personal data has not been handled properly, you have the right to contact the relevant data protection authority in Cyprus:
Office of the Commissioner for Personal Data Protection
Republic of Cyprus
Website: www.dataprotection.gov.cy
15. Third-Party Links
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, security or content of third-party websites.
We encourage you to read the privacy policies of any external websites you visit.
16. Children’s Privacy
Our services are intended for adults who are legally able to rent and drive vehicles.
We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without an appropriate legal basis, we will take steps to delete it.
17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or data protection practices.
The updated version will be posted on this page with a revised “Last updated” date.
18. Contact Us
For questions about this Privacy Policy or the way we handle your personal data, please contact us:
CARJACK LTD
Website: www.carjackcy.com
Email: info@carjackcy.com
Telephone: +357 96034799
Address: 14 Xanthis Str., Jason 6 Complex, Maisonette 3, 8048 Paphos, Cyprus
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Carjack Ltd is a well-established company and it is considered one of the most reliable companies in the car hire sector in Cyprus with a variety of vehicles in different ranges and models. We respect your consumer rights and we are committed to providing quality cars and services for the best value for your money. We do not believe in hidden charges, so you can always be assured to receive the best car rental experience through our high-quality vehicles and high standard of services.
We offer services that other car hire companies in Cyprus just can't offer as we include in the price given on booking a range of car hire insurances, which are designed to meet our customer's needs.
All hire cars from our fleet are inspected thoroughly by our professional staff before delivery to ensure customer safety and satisfaction.
We invite you to try our services in order to experience the best!
